Joo Casino

Joo Casino is well-designed online casino regulated and licensed on the sunny island of Curaçao. The operating company isn’t new to the game, Joo being the sister site to other online casinos like N1 Casino and Lady Hammer Casino. Despite this, they remain a rather low revenue site, which is usually slightly worrying — but not always.

At first glance Joo Casino offers players a lot, with a well-designed site, a huge armory of games and many of the modern features new players are drawn to. I like to think of Joo’s website as part of the new wave of online casinos that dedicate themselves to offering players an immersive and top notch experience. It’s not just about having a medium to host games, it’s about offering players a sleek gaming experience. Upon logging in, players are greeted by a navy, red and white color palette, completed by neat graphics and clear navigation.

Joo Casino – The Highlights

• Welcome bonus spread out over first 4 deposits
• Seasonal VIP program
• Accepts CAD and Interac
• Low weekly cap on withdrawals

All new players are ushered into this adventure-themed casino with a welcome bonus not simply on their first deposit, but also on the second, third and fourth deposit. Here’s how it’s all divided up:

• First deposit of 100% cash match up to C$150, plus 100 Free Spins
• Second deposit of 50% cash match up to C$100
• Third deposit of 75% cash match up to C$150
• Fourth deposit of 100% cash match up to C$100, plus 50 Free Spins

Now, we mustn’t forget to discuss those dreaded, yet inevitable, terms and conditions. Here are the highlights:

• The Free Spins awarded with the first deposit will be doled out over 4 days, at 25 free spins per day.
• On the fourth deposit the 50 free spins will be added within 2 days, at 25 free spins per day.
• The maximum winning limit on the first deposit’s bonus free spins is capped at C$30, which is very disappointing.
• The maximum bet that can be placed while wagering is capped at C$7.
• Not all games contribute towards meeting the wagering requirement equally. Slots contribute 100% (and some slots are excluded entirely), Baccarat, Blackjack and Hi-Lo, Video Poker, Poker, and Roulette, Live Casino and all other games contribute 0%.

If you’ve run through the welcome offer, the fun goes on with weekly re-load bonus and promotions, plus super frequent live tournaments across specific slots. These dole out big prizes to the tournament winners, including huge payouts and all inclusive trips overseas.

Joo Casino works with all the biggest names out there to bring players a big selection of games and entertainment from:

The games available are a sleek combination of Slots, Jackpots, Live Casino, and Card Games.

Card Games come with the usual Blackjack, Punto Banco, and Baccarat variations, but also some less seen options like Red Dog, Race the Ace, Super Wheel, Teen Patti, and Mahjong Exchange. The selection is massive, way bigger than you get with most online casinos, and players are in danger of becoming lost in all of the options.

The Live Casino gallery is similarly larger, hosted by Evolution Gaming across all the popular games. Players can access live dealer entertainment through Baccarat, Blackjack, Roulette, Dream Catcher, Side City Bet, Monopoly, Dragon Tiger, and so many more.

The most interesting thing about Joo Casino’s loyalty program is that it’s seasonal. This means that rewards are doled out at pre-set intervals based on how many points the player has collected by that date. The prizes are a combination gift of free spins and real cash. The higher you climb by the time the season ends, the bigger the reward.

• Level 1: 60-130 points
• Level 2: 130-210 points
• Level 3: 210-300 points
• Level 4: 300-400 points
• Level 5: 400-550 points
• Level 6: 550-850 points
• Level 7: 850-1350 points
• Level 8: 1350-2200 points
• Level 9: 2200-3500 points
• Level 10: 3500+ points

If you don’t want to wait for your rewards at the end of each season, you’re free to exchange your points for cash credits whenever you want, so long as you have a minimum of 100 points. The rate of collection is the same for all levels, giving players 1 point for every C$20 they wager.

Most deposits and withdrawals at Joo Casino are free, making the choice for players as simple as possible. Methods include Interac, Visa and Mastercard, Maestro, Paysafecard, ecoPayz, Neteller, Skrill, Zimpler, Yandex, Qiwi, and even Bitcoin.

Withdrawal times will vary depending on what method you use, but generally speaking e-wallet transactions are processed within an hour, credit and debit cards will take between 1 and 3 days, and bank transfers will require 3 to 5 days.

The maximum withdrawal is capped at C$2,500 a week, which would probably be considered very low for high rolling players. Unfortunately I must also raise a red flag at this point. After some research I came across a handful of complaints. These all reiterated the same comments that the casino unfairly withheld funds stating reasons of fraud. This is a common enough problem and I’m in no position to verify or deny these claims, so be sure to do your own research and read those terms and conditions before signing up.

If you’re looking to get in touch with Joo Casino, you’ll be presented with a number of options. Players or interested parties can reach out to the online casino via Live Chat, filling out a Contact Form or scrolling through the FAQ section.

The site doesn’t specify what the Live Chat operating hours are, nor how long it takes for Contact Form enquires to be answered. The FAQ section is well laid out, with neat sections that make it easy to find what you want. Unfortunately it’s a little light on detail, and needs a lot more padding out before it can be a solid source of information for all players.

There are many things to like about Joo Casino, and their high functioning site comes in top of the class. I also like the fact that they’re making room for cryptocurrencies, which indicates that they’re paying attention to the evolving audience. The VIP program delivers actual value in return for player loyalty, offering real cash rewards at regular intervals. The game selection is wide and inclusive of all the favorites.

The only real drawback is the fact that withdrawals are capped at rather low limits, meaning very large wins won’t be withdraw-able at once, but rather would need to be spread out over several weeks. This is an indication of the casino’s low revenue status, so perhaps Joo Casino is better suited more recreational players rather than high rollers.